Privacy Policy

Europa Aircraft Privacy and Cookie Notice

Europa Aircraft is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.

We have published this notice to help you understand:

  • how and why Europa Aircraft collects information from you;
  • who we share your information with

What your rights are

If we make changes to this notice we will notify you by updating it on our website.

Europa Aircraft will be what is known as the Data Controller of the personal data you provide to us. In this document, Europa Aircraft will also be referred to as ‘we’ or ‘us’.

Europa Aircraft determines the purposes and way in which any personal data are, or will be, processed.

How we use your information

Data Protection says that we can only use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract - your personal information is processed to fulfil a contractual arrangement, for example making an order
  • Consent – where you agree to us using your information in this way, for example storing your payment card details
  • Legitimate Interests - this means the interests of Europa Aircraft in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way, for example, to transfer your data to certain Third Parties such as delivery partners.

Legal Obligation – where there is statutory or other legal requirements to share the information, for example when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe what we believe these legitimate interests are.

Who we share your information with and why

Europa Aircraft works with a number of trusted partners, suppliers, agencies and businesses in order to provide you with the high-quality goods and services you expect from us.

Supplier Partners 

Europa Aircraft works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf. 

Delivery Partners

In order for you to receive your goods, Europa Aircraft works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies

Europa Aircraft works with a business who support our website and other business systems.

Marketing Companies

Europa Aircraft employs an in-house marketing company (TWF Solutions) to undertake all marketing activities in-house, we will never use your data for this purpose without consent.

Payment processing

Europa Aircraft works with trusted third-party payment processing providers in order to securely take and manage payments.

Your Data, your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

Keeping in touch with you

We want to keep you up to date with information about technical information and modifications, special offers and improvements to our website. When you set your account up, we will ask you if you wish us to use your information for this purpose.

Europa Aircraft will not share your information with companies outside Europa Aircraft for marketing purposes.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above, emailing or use the unsubscribe link within the email. 
You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period

What are your rights

You are entitled to request the following from Europa Aircraft, these are called your Data Subject Rights.

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
  • Right to the restriction of processing – to restrict processing of your personal information
  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form
  • Right to object - to object to the processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact the Data Protection Office:

More information about your rights can be found on the Information Commissioners website at


On some of our sites, Europa Aircraft uses CCTV, for crime prevention and public safety purposes. Data is held securely for two weeks on a hard disk in the CCTV camera.

Individuals have the right to request a copy of any CCTV footage in which they are in focus and/or clearly identifiable. Any data must be requested within 7 days and will be provided within 30 days.

Cookie Notice

This notice is designed to help you understand what cookies are, how Europa Aircraft uses them and the choices you have in regards to their use.

By continuing to use or any other websites which form part of Europa Aircraft, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or another device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

Europa Aircraft only uses cookies for analytical purposes. Google Analytics, Weebly and Campaign Monitor all use cookies to provide Europa Aircraft with information about how customers use our site and respond to marketing campaigns.

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser.


This Privacy and Cookie Notice was updated on 25th May 2018, and further changes will be communicated by updating this notice.


Should you need to contact us please write to:
Data Protection Officer, Europa Aircraft: